Our Policies, Terms and Conditions:


Thank you for choosing The TreeHouse.  We have prided ourselves on quality toys and quality service in our Retail Store location since 1996.  We hope you enjoy your visit to The TreeHouse… where we pack FUN into every order!



Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases with The TreeHouse. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon processing of your order.





The TreeHouse shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within NY. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.




Order Processing

Most orders received before 5:00PM EST will be processed the same day and ship the following day. Most orders received after 5:00 PM EST will be processed the next day and ship the following day.  Orders are not shipped on Sundays or holidays. 


We cannot guarantee when an order will arrive.  Consider any shipping or transit time offered to you by The TreeHouse or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 


Credit cards are only "Authorized" and not charged when you place your order. Your credit card is only charged after we process the order.


Easy Returns and Exchanges

Within 30 days of original purchase:


The TreeHouse gladly accepts returns and exchanges of our products.  All products must be returned in its original and unopened packaging. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.  If the original receipt is unavailable, we will make an exchange or issue a merchandise credit based on the current selling price. 


For returns and exchange of product, you must contact our Retail Store directly at 1-888-882-1322.  A return authorization number will be issued and must be referenced on the package to be returned or exchanged.


Return and exchange shipping costs are non-refundable.  You can send the item back to us at the address below using any traceable method.  Once we receive your package, we will promptly complete the refund or exchange for you.


Our return address is:


The TreeHouse Toy Store

Attn: Returns

793 Elmwood Avenue

Buffalo, NY 14222


Please be sure to include the following information with your return:


  • name and address 
  • return authorization number



Your Privacy Rights

We appreciate the trust you place in The TreeHouse and we are committed to respecting your privacy and your personal information.  Our privacy policy, dated September 1, 2008, describes the information we collect and how we use it.



Information We Collect

We may collect information (including name, address, phone number, email address, transaction information, and credit card information) when you:


  • Order from our website
  • Order from our catalog
  • Make a purchase at our retail store
  • Return or exchange an item
  • Receive a gift package
  • Create an account at www.thetreehousetoystore.com


We maintain the data that you provide to us, along with a record of your purchase, in a secure database. 


We also gather information on how visitors navigate through our Web site by using click stream data gathered with “cookies” and/or other online tools such as “pixel tags” (described in separate section).



How We Use Information We Collect

At The TreeHouse, we always want to provide you with a pleasant and personal shopping experience. In order to do this, we collect information that lets us:


  • Process and track you order
  • Provide the service(s) you request
  • Contact you regarding the status of an order
  • Recognize your product and service preferences
  • Provide information concerning any product recalls on products you may have purchased
  • Improve our product selection
  • Improve our services
  • Improve our customer service


Information We Share and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification and email distribution.  We provide these companies with only the information they need to perform their services.  These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than The TreeHouse.



Cookies and Pixel Tags

A cookie is a small data file that is stored by you Web browser on your computer.  Cookies enable you to place an order on our Web site.  They also allow us to enhance and personalize your online shopping experience, so that information you receive from us is more relevant to you.  Cookies help us to:


  • Remember what items are in your Shopping Cart
  • Recognize you when you return to our site
  • Learn how our customers go through our web site and which products customers request in site searches


We also use pixel tags, which are tiny graphic images, to tell us what parts of our web site you have visited and to measure the effectiveness of any searches you may do on our site.  Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.  



How We Use Email

When you provide us with your email address, we may send you emails necessary to process you order, respond to a request, provide customer service, or promote products or services.  For example, after you place an order at www.treehousetoystore.com, you will receive an email confirmation and, in most cases, an email with package tracking information. 



Links to Other Sites

We provide links on our Web site to other sites we think may be of interest to you.  These sites operate independently of The TreeHouse and have established their own privacy and security policies.  For the best online experience, we suggest you review these policies at any site you visit.




 It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner.  We use a variety of current technologies and processes for protection of our customer data.  We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.  It is our practice to use encryption whenever we receive or transmit sensitive data.


When you make a purchase or create an account on our Web site, your transactional information is transmitted in a safe, secure, encrypted format. 


We use encryption technology to ensure the secure transmission of any personal information you provide while using www.thetreehousetoystore.com  All transactions at our site are conducted using Secure Sockets Layer (SSL) encryption.  You can easily determine when you are sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from”http” to “https” when you are transmitting information protected by SSL encryption.  The “s” in “https” stands for “secure”.



Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice.  If our information practices change, we will post these changes on our Web site.  We encourage you to review our privacy policy periodically.



Questions or Comments

For questions, comments or assistance, we invite you to contact us toll-free at 1-888-882-1322